Defective or Damaged items
Items that arrive with MAJOR production defects or those that have been damaged during packing and transit can be exchanged or returned for a refund. In these cases, Filthy Otaku will assist our collectors in returning the item. For our Australian collectors, we will provide a pre-paid label, when applicable. For our New Zealand collectors, we will have other solutions available based on your location.
Filthy Otaku will provide exchange or replacement parts for the following MINOR issues based on stock availability. Collectors will be responsible for shipping and handling charges for MINOR issue returns.
- Minor packaging/art box damage, light wear and tear (minor bends, creases, dented corners)
- Minor manufacturing defect or QC issues affecting random pieces.
- Minor paint over or under sprays.